Question 1

What is EAYINA?

Accepted Answer

EAYINA is an online marketplace in the UAE where you can shop fashion, electronics, home essentials, beauty products, and more — all in one place.

Question 2

Does EAYINA offer Cash on Delivery (COD)?

Accepted Answer

Yes, we offer Cash on Delivery across the UAE for your convenience.

Question 3

How long does delivery take?

Accepted Answer

Standard delivery in the UAE takes 2–4 business days, depending on your location.

Question 4

Does EAYINA ship outside the UAE?

Accepted Answer

Currently, we deliver across the UAE. International shipping will be available soon.

Question 5

What payment methods are accepted on EAYINA?

Accepted Answer

We accept Cash on Delivery, credit/debit cards, and secure online payments.

Question 6

How do I return or exchange a product?

Accepted Answer

If you’re not satisfied, you can request a return or exchange within 7 days of delivery, provided the product is unused and in original packaging.

Question 7

Are products on EAYINA authentic?

Accepted Answer

Yes, all products listed on EAYINA come from verified suppliers to ensure quality and authenticity.

Question 8

How do I contact EAYINA customer support?

Accepted Answer

You can reach our support team via live chat 24/7, email, or through our “Contact Us” page.

Question 9

Does EAYINA offer discounts or promotions?

Accepted Answer

Yes, we regularly run special deals and promotions. Check our Deals section or follow us on social media for updates.

Question 10

Do I need an account to shop on EAYINA?

Accepted Answer

You can browse products freely, but creating an account makes checkout faster and allows you to track orders easily.

Question 11

What categories are available on EAYINA?

Accepted Answer

We offer Fashion, Electronics, Beauty, Home Essentials, Kitchen Appliances, and Lifestyle products.

Question 12

Does EAYINA have a mobile app?

Accepted Answer

Currently, EAYINA is available through our website, optimized for mobile devices. An app is in development and will be launched soon.

Question 13

Can I cancel my order after placing it?

Accepted Answer

Yes, you can cancel your order within 12 hours of placing it by contacting our customer support team.

Question 14

Does EAYINA provide warranty on products?

Accepted Answer

Some electronics and appliances include a manufacturer’s warranty. Warranty details are mentioned on the product page.

Question 15

How can I get updates on new arrivals?

Accepted Answer

You can subscribe to our newsletter or follow EAYINA on social media to stay updated on the latest arrivals and deals.