📑 Terms & Conditions – Eayina

Welcome to Eayina. These Terms & Conditions (“Terms”) govern your access to and use of our website www.eayina.com and services. By using our platform, you agree to these Terms. If you do not agree, please do not use our services.

1. General

• Eayina is an online marketplace registered and operating in the United Arab Emirates (UAE) / Saudi Arabia.

• We reserve the right to modify, update, or discontinue services at any time without prior notice.

• Continued use of our website after updates means you accept the revised Terms.

2. Eligibility

• You must be 18 years or older to register and make purchases on Eayina.

• By using our services, you confirm that you are legally capable of entering into binding contracts under UAE/Saudi Arabia law.

3. Account Registration

• Users may need to create an account to place orders.

• You are responsible for maintaining the confidentiality of your account credentials.

• We reserve the right to suspend or terminate accounts if fraudulent, misleading, or unlawful activity is detected.

4. Products & Pricing

• We strive to ensure accurate product descriptions, images, and pricing. However, errors may occur.

• Prices are displayed in AED (UAE Dirham) / SAR (Saudi Arabia) unless otherwise stated.

• Eayina reserves the right to correct pricing errors and update product availability.

5. Orders & Payments

• Orders are accepted only after payment confirmation.

• Payments can be made via credit/debit cards, digital wallets, and other approved methods.

• We use secure payment gateways. Eayina does not store your full payment details.

6. Shipping & Delivery

• Delivery timelines vary based on location and product type. Estimated delivery times are provided at checkout.

• We are not responsible for delays caused by courier services, customs, or unforeseen circumstances.

• Free or discounted shipping may apply to eligible orders as per our promotions.

7. Returns & Refunds

• Customers may request returns or refunds in line with our Return Policy (linked on the website).

• Items must be unused, in original packaging, and returned within [X] days.

• Refunds will be processed to the original payment method within [X] working days.

8. User Conduct

By using Eayina, you agree NOT to:

• Violate UAE/Saudi Arabia laws or Islamic ethical values.

• Upload harmful, offensive, or misleading content.

• Use bots, scripts, or unauthorized tools to manipulate services.

• Infringe on intellectual property rights of Eayina or third parties.

9. Intellectual Property

• All content on Eayina, including logos, designs, product images, and text, is the property of Eayina or its licensors.

• You may not copy, reproduce, or distribute our content without written permission.

10. Limitation of Liability

• Eayina is not liable for indirect, incidental, or consequential damages arising from the use of our services.

• Our liability for direct damages will not exceed the total amount paid for the product in dispute.

11. Governing Law & Jurisdiction

• These Terms are governed by the laws of the United Arab Emirates / Saudi Arabia.

• Any disputes shall be subject to the exclusive jurisdiction of the courts of the UAE/Saudi Arabia.

12. Contact Information

For questions or concerns about these Terms:

📧 Email: support@eayina.com
📞 Phone: +8801754576435
🏢 Address: Chapainawabganj, Rajshahi, Bangladesh.

🚚 Shipping & Delivery Policy – Eayina

At Eayina, we aim to deliver your products quickly and safely. This Shipping & Delivery Policy explains our practices regarding order processing, shipping methods, delivery timelines, and charges.

1. Order Processing

• Orders are processed within 24–48 hours (excluding weekends and public holidays).

• Once your order is confirmed, you will receive an email/SMS with tracking details.

2. Delivery Coverage

• We deliver across the United Arab Emirates (UAE) / Saudi Arabia.

• For international orders, delivery timelines and costs may vary (if applicable).

3. Delivery Timelines

• Standard Delivery (UAE/Saudi Arabia): 2–5 business days

• International Delivery (if offered): 7–14 business days

Note: Delivery times may vary due to courier delays, holidays, customs clearance, or unforeseen events.

4. Shipping Charges

• Standard Delivery (within UAE): Free for orders above [AED 18 X par product];

• Standard Delivery (within Saudi Arabia): Free for orders above [SAR 30 X par product];

• International Delivery: Calculated at checkout based on destination and weight.

5. Delivery Attempts

• Our courier partner will attempt delivery up to 2 times.

• If delivery is unsuccessful, the order may be returned to us. Additional charges may apply for reshipment.

6. Order Tracking

• Once shipped, customers will receive tracking information via email/SMS.

• You can track your order directly on our website or via the courier’s tracking portal.

7. Risk of Loss

• Risk of loss or damage passes to the customer once the order is delivered to the provided address.

• Please ensure your address and contact details are accurate when placing an order.

8. Delays

• While we strive for timely deliveries, we are not liable for delays caused by courier services, customs clearance, or force majeure events.

9. Contact Us

For questions about shipping or delivery, please contact us:

📧 Email: support@eayina.com
📞 Phone: +8801754576435
🏢 Address: Chapainawabganj, Rajshahi, Bangladesh.

🔄 Return & Refund Policy – Eayina

At Eayina, we want you to be fully satisfied with your purchase. If you are not happy with your order, we offer a fair and transparent Return & Refund Policy in compliance with UAE/Saudi Arabia consumer protection laws.

1. Return Eligibility

You may return a product if:

• The product is defective, damaged, or not as described.

• You received the wrong item.

• The item is unused, unopened, and in original packaging.

Non-returnable items include:

• Personal care, hygiene, and beauty products (e.g., perfumes, cosmetics, undergarments).

• Perishable items (e.g., food, flowers).

• Customized or personalized products.

• Digital goods or software downloads.

2. Return Timeline

• Returns must be requested within 7–14 days (based on product type) from the date of delivery.

• Items returned after this period may not be eligible for a refund.

3. Return Process

1. Contact us at [Insert Support Email/Phone] with your order number and reason for return.

2. Our team will confirm eligibility and provide return instructions.

3. Pack the item securely in original packaging and hand it over to our courier partner.

4. Refund Policy

• Refunds will be processed once the item has been received and inspected.

• Refunds will be issued to the original payment method used at checkout.

• Refunds typically take 7–14 business days, depending on your bank/payment provider.

• Shipping and handling fees are non-refundable, unless the return is due to our error.

5. Exchanges

• We offer free exchanges for defective, damaged, or wrongly delivered items.

• Exchange requests depend on stock availability. If not available, a full refund will be provided.

6. Cancellations

• Orders may be canceled within 24 hours of purchase (before shipment).

• If the order has already been shipped, you may return it under the terms above.

7. Contact Us

If you have questions about returns or refunds, contact us:

📧 Email: support@eayina.com
📞 Phone: +8801754576435
🏢 Address: Chapainawabganj, Rajshahi, Bangladesh.